Doubling trip frequency for boutique tour operator Project Por Amor

Doubling trip frequency for boutique tour operator Project Por Amor

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🚀 Excited to share how Project Por Amor, a boutique tour operator focused on Cuba, is transforming their operations! By moving away from spreadsheets and manual processes, they have successfully doubled their tour capacity and saved 20 hours on admin tasks for each tour.

With the integration of Airtable, QuickBooks, and Stripe, they now have a seamless system for client registration and payment management, enhancing the overall client experience.

If you're in the travel industry and looking to streamline your operations, this case study is a must-read!

👉 Read more here

#ProjectPorAmor #TravelTech #Automation #ClientExperience #Connex
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Cuba boutique tours, client registration, payment automation
Last edited time
Jul 27, 2026 05:29 PM GMT+0

The Client

Project Por Amor is a boutique tour guide focused on Cuba.
Due to embargos they can’t use standard tour guide apps.

The Challenge

  • Running on spreadsheets.
  • Lots of manual entry, copy and pasting. Mistakes are made, problems overlooked or not noticed.
  • Manually recording payments in spreadsheets.
  • 2 stages tour confirmation (minimum required).
  • Follow ups with clients were all manual.

The Solution

  • Airtable source of truth for payments and group management.
  • Self-served client registration using Airtable and Fillout.
  • Payment triggers automations to update records in Airtable.
  • QuickBooks and Stripe integrations.
  • Automations for minimum met, missing information and missing payments follow ups.

The Results

  • Dramatically improved client experience. 20 hours on administrative tasks saved for each tour.
  • Doubled tour capacity

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