How RCT manages hundreds of translations a month with a 3-person team

Case Study Workflow Automation

Jun 26, 2024

How RCT manages hundreds of translations a month with a 3-person team

TABLE OF CONTENTS

Saved 40 hours a month on administrative tasks
Improved linguists satisfaction through a portal where they can manage their payment information and projects
Revenue increased by 10% due to clarity on which projects to invoice

The Client

Respond Crisis: Translation is an NGO that mobilize around the clock to provide professional trauma-informed interpretation and translation services to migrants, refugees, and all for whom language is a barrier to accessing safety and dignity.

The Challenge

Interns built R:CT’s AirTable system to track translation projects and translators
The system needed improvements and the Interns were no longer available
Organizational growth was being hampered by tedious project management tasks inside Airtable

The Solution

Developed Interfaces to gain insight into the finances and status of translation projects.
Streamlined the new linguist onboarding process through forms and automations providing:

Linguists with a portal.
Integrated with Quickbooks to automate the invoicing process.

The Results

Saved 40 hours a month on administrative tasks.
Improved linguists satisfaction through a portal where they can manage their payment information and projects.
Revenue increased by 10% due to clarity on which projects to invoice.